Insights · category POV
Carriers forgot the product.
A scaffold for the first editorial argument: the customer experience, operating model and business systems behind mobile are now the product surface.
Purpose
The full essay should make a specific argument: mobile businesses win when the product team can see service state, commercial context and customer behaviour in one operating layer.
Structure
Reserve room for the thesis, examples from live mobile products, the platform implications, and a closing route toward platform, migration or contact.